I didn’t receive my eSIM

Your eSIM is usually ready a few minutes after payment.

  1. 1Check your spam or promotions folder for the email from Flaily.
  2. 2Make sure you’re signed in with the same account you bought with.
  3. 3Still nothing after 30 minutes? Contact us with your order number.
Did this solve your problem?

You’re all set!

Your eSIM is on its way to your email. It usually takes under a minute.

Install it before you fly. The plan starts when you land.

How to install