The installation fails or shows an error

Most install errors come from the connection or the phone, not the eSIM itself.

  1. 1Connect to a stable Wi-Fi network (not the airport’s captive portal if you can avoid it).
  2. 2Update your phone to the latest software version.
  3. 3Restart the phone and try again.
  4. 4If you see “This code is no longer valid”, the eSIM may already be installed: check your list of SIMs before trying again.
Did this solve your problem?

You’re all set!

Your eSIM is on its way to your email. It usually takes under a minute.

Install it before you fly. The plan starts when you land.

How to install